Service Facilitator/Skills Coach


Forward Learning Youth & Young Adults (FLYY) is seeking a full-time Service Facilitator/Individual Skills Coach to provide services for clients enrolled in the Comprehensive
Community Services (CCS) program. This role requires someone to work as both a Service Facilitator (case manager) and teach skills for individuals between the age range of 6-35.

The Service Facilitator portion of the position provides a wide range of client-centered case management services and works with participants in reaching their mental health recovery goals.
Services provided may include: the coordination of mental and/ or physical health care, assistance with housing, money management, medication management, coordination of
substance abuse treatment, coordination of vocational and/ or education support, and assistance with activities of daily living.

The Individual Skill Development portion of the position includes providing a continuum of mental health services to a diverse consumer population, including adolescents and young adults
with a history of trauma. This position requires a strong foundation in trauma informed care for adolescents and a willingness to be flexible about therapeutic approach and treatment. The
position focuses on meeting with youth and young adults to teach coping and life skills, emotional regulation techniques and independent living skills. The position requires travel to
most clients in their home, school or in the community.

Position Responsibilities:

Direct Service

  • Utilize effective strategies to engage participants, enhance motivation, and encourage meaningful, collaborative and strengths-based goal planning and progress.
  • Provide assessment, crisis planning and system-wide service facilitation to assertively respond to the urgent and emergent needs of enrolled participants.
  • Provide screening and assessment, service linkage, service facilitation and other allowable and appropriate services on the CCS service array in a manner that is trauma-informed, culturally relevant, and non-stigmatizing.
  • Develop comprehensive individualized assessments and recovery plans and paperwork.
  • Assist the participant with identifying and establishing natural and professional supports in the community.
  • Maintain contact with participants to a degree sufficient to support effective engagement as well as monitor and assist progress.
  • Coordinate recovery team meetings at least every six months.
  • Travel to and teach coping and life skills to participants ages 6-35, coordinate with their CCS team and family as appropriate.
  • Complete paperwork for each client interaction in a professional, timely manner.

Program Development & Implementation

Evaluate progress in reaching recovery goals and make recommendations for higher or lower levels of care as appropriate.

  • Consult regularly with supervisor, colleagues and team members regarding participants’ needs and progress utilizing a team approach.
  • Plan, attend and participate in in-service training, conferences and outside training programs as authorized and directed.
  • Provide case-related backup services to colleagues as needed.

Required Qualifications

  • Bachelor’s or Master’s Degree in social work, psychology, counseling or a closely related field.
  • Minimum of 2 years relevant experience working with individuals with significant mental health challenges.
  • Must pass a Wisconsin caregiver background check and criminal history screening.
  • Commitment to strength-based, trauma-informed, recovery-focused programming.
  • Ability to drive self and others.
  • Daily access to a reliable vehicle, with valid drivers’ license and insurance.
  • Demonstrated written and verbal communication skills.
  • Proficient computer skills, specifically in current versions of Microsoft Word, Excel, Google Drive programs; and willingness to learn new skills as needed or required.
  • Ability to pay attention to detail and a commitment to quality and the timely completion of duties and paperwork.
  • Demonstrated ability to work as a member of a team.
  • Ability to be self directed with the workload and proactive about engaging clients and team members.

Hours: 30-40 hours per week (full-time), Monday through Friday. Billing clients 65% from total hours worked. Flexible schedule is important, particularly in after school hours, with the possibility of early evening hours. Bilingual in English/Spanish and being certified with the Dane County CCS program are a plus.

Compensation: Hourly wages and benefits offered are based on experience and hours committed.

Benefits (available for full-time staff): Health/dental/vision insurance for employee and dependent, 24 days of paid time off, 8 paid holidays, parental leave, unpaid leave, paid training, 401(k), disability and life insurance.

Application Process: Interested individuals are invited to submit their resume and cover letter via email to Jordan Rozeske, Executive Director at: All responses will be handled with strict confidence. FLYY will only respond to candidates that match the desired criteria.

Projected start date: TBD

Physical Demands: While performing the duties of this job, the employee is required to sit at a desk and computer for long periods of time, and is occasionally required to stand; use hands and fingers to operate and handle keyboards and computer controls. May be requested to lift materials of up to 35 lbs. Specific vision abilities required include close vision reading. The position requires sitting, standing, stooping, bending, lifting, walking, climbing, speaking and driving. This position also requires the employee to provide services at a variety of locations within the community. As such, work conditions in offsite locations will vary. The noise levels in the work environment may vary, as is expected when working with young adults and families. The functions of this position are varied in nature and require the ability to make clear and concise presentations and to respond in an effective and appropriate manner during a crisis. The employee is required to communicate effectively via verbal, audible and written means. Regular schedule is Monday through Friday, with some scheduling flexibility. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

FLYY is committed to employment equity. We welcome all candidates regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. FLYY is committed to ensuring that the trauma-informed services we provide reflect the intersecting identities of those we support.

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