Crisis Intervention Training

“Most of us have been educated from birth to judge, compete, demand, and diagnose – to think and communicate in terms of ‘right’ and ‘wrong.’ Thinking and interacting this way can create misunderstanding and a host of other problems, and ultimately brings us further from our naturally empathetic state.”  ~ Marshall Rosenberg

  • Crisis Intervention training takes the participants through several stages of development. This training is applicable for providers, parents, law enforcement, as well as individuals who are looking to gain more skills in how to apply new techniques on themselves when they are in a conflict or have heightened emotions.
  • Often, when dealing with hostility and violence, people are encouraged to fast-track to problem-solve how to make it go away. However, deeper understanding is needed in order to make the intervention sustainable. This begins with an honest look at oneself.
  • In the “looking in” stage of the training, we cover the art of
    relationship-building, the language of empathy, biases we bring to interactions, and how to harness one’s ego, pride, and annoyances.
  • Next, we examine why it is important and how to understand behavior. The training also discusses and practices tools for assertive communication, listening, responding, and emotion management.
  • Together, we discuss influence – what is needed in order to have a positive influence?
  • We next spend time learning how to be aware and observant one ourselves and others – awareness of self and one’s surrounding, what we assume someone’s body language may be telling us, and how to recognize and manage our triggers in order not to further escalate a conflict.
  • What defines a crisis and how is it similar and/or different from a conflict? We also will discuss how to use both crisis and conflicts as an opportunity for greater understanding and increased trust.
  • We will explore what causes conflict and how to use it as an opportunity for greater understanding and increased trust.
  • Power struggles can happen when our ego and need to be right conflicts with that of another. Time gets sped up and conflicts can spiral. In this stage of training, we learn how to prevent, identify, and extract ourselves from power struggles.
  • Finally, we will discuss how not to further escalate situations. We will learn and practice the sequence of steps when intervening in a conflict. Important points of this stage include: the progression of behavior, assessment and risk management, the role of a mediator, and various scenarios involving the crisis intervention of two people and for a group.

    Some benefits of this service may include:

  • Building understanding and awareness of what helpful and not-so-helpful biases, word choices, and beliefs, that we carry with us into our interactions.
  • Better relationship/rapport-building skills. Knowledge of what is needed in order to be influential.
  • Heightened awareness of how important it is to de-escalate oneself before helping others manage their conflict or heightened emotions.
  • Tools that can help with verbal de-escalation and power struggles.
  • Practical crisis intervention methods involving verbal responses and mediated dialogue.


For more information or to begin a needs assessment, please call Jessie Kushner at 608-347-1432 or email her at