Covid-19 Policy

A message regarding COVID-19

Your health & wellbeing are our priorities

FLYY is aware of the potential implications of an infection within our programs and is actively working to minimize the risk of exposure for clients and staff.

The following policies we’ve implemented in order to prevent Covid-19 exposure come from recommendations from the Centers for Disease Control and Prevention (CDC) and Wisconsin Department of Health Services (DHS).

Current policies:

In-person sessions are permitted as of June 1st, however FLYY is not conducting in-person sessions held inside the client’s home or at an indoor community space such as a library, gym, pool or restaurant.

FLYY will allow access to its offices for only those who have been pre-approved for entry. This would include necessary staff and their clients.

Anyone scheduled to use FLYY offices is required to wash or sanitize their hands upon entering the space.

FLYY staff will use the 19 & Me Health Screen Questionnaire prior to every in-person session.

FLYY has implemented a thorough cleaning process at each of its locations. Additionally frequently touched objects and surfaces frequently and after each session.

Masks must be worn by staff and clients at all times at either office. Masks will be provided to clients should they not have one.

Whether on FLYY’s premises or during visits in the community, FLYY staff will practice social distancing of at least 6 feet.

In light of the COVID-19 public health crisis, FLYY is continuing its telehealth service offerings. Please contact your FLYY provider if you have questions about telehealth services.

Additional information

Health & safety resources

  • Internet and Phone Helpline: 1 (608) 267-3595
    M-F 7:45 – 4:30 a customer service phone line for people who need help locating phone or internet service, a Consumer Affairs staff person will walk through internet and phone service options, share any discount information and provide information about Lifeline eligibility and enrollment.
  • Emergency Internet Resources Website: Many internet service providers are offering low-cost, discounted and free access options in response to the COVID-19 health emergency. The geography served, eligibility for offers, type of discount and length of time varies. This website compiles the information the Commission currently has.
  • Open Wi-Fi tool for Drive Up Internet: An online tool that can assist users in finding free-to-use public broadband locations in their area. These are emergency internet locations for when residents who don’t do not have access to the internet at home. The buildings are closed but the Wi-Fi connections remain accessible.

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FLYY is a community-based nonprofit serving youth, young adults and their parents or caregivers throughout Dane County, Wisconsin.